Support & Help
Get in Touch
Response Time
Monday - Friday: Within 24 hours
Weekends: Within 48 hours
Frequently Asked Questions
Getting Started
How do I create an account?
Download the app from the App Store or Google Play, open it, and follow the sign-up process. You can use your email or sign in with Google.
Is Lexigram free to use?
Yes! Lexigram is completely free to use right now during our testing phase. All features, including the AI tutor, are available at no cost while we gather feedback and improve the app.
How does the AI tutor work?
Our AI tutor listens to your speech, provides instant feedback, and adapts to your learning level. You can practice conversations, pronunciation, and IELTS preparation.
Technical Issues
The app won't recognize my voice
Make sure you've granted microphone permissions to the app. Check your device's privacy settings and ensure you're in a quiet environment.
I can't log into my account
Try resetting your password using the "Forgot Password" link. If you signed up with Google, make sure you're using the same Google account.
The AI is stuttering or responding slowly
Close other apps running in the background, ensure you have a stable internet connection, and try restarting the app. For best performance, use WiFi when possible.
Account & Data
Can I use Lexigram on multiple devices?
Yes! Your progress syncs across all devices when you're logged into the same account. Just download the app and sign in on your other devices.
How do I delete my account?
Visit our Delete Account page for detailed instructions, or email us at contact@lexigram.app with your deletion request.
Learning & Progress
How often should I practice?
For best results, we recommend 15-30 minutes of daily practice. Consistency is more important than long study sessions.
Can I practice in my native language?
Yes! Lexigram supports mixing your native language with English, helping you gradually transition to full English conversations.
How do I track my progress?
Progress tracking functionality is coming soon! We're working on a comprehensive dashboard that will show your improvements in vocabulary, pronunciation, and conversation skills.
Still Need Help?
Can't find what you're looking for? We're here to help! Send us a message and we'll get back to you as soon as possible.
When contacting support, please include:
- Your email address associated with your account
- Device type and operating system (iOS/Android)
- A detailed description of the issue
- Any error messages you've seen