Delete Your Account

Account Deletion Request

We understand that sometimes you may want to delete your Lexigram account and associated data. We make this process simple and transparent.

Important: Account deletion is permanent and cannot be undone. Please ensure you want to proceed before submitting your request.

How to Delete Your Account

Step 1: Submit a Deletion Request

Send an email to contact@lexigram.app with the subject line "Account Deletion Request".

Step 2: Include Required Information

Please include the following in your email:

  • The email address associated with your Lexigram account
  • Your account username (if applicable)
  • Confirmation that you want to permanently delete your account

Step 3: Verification and Processing

Our support team will verify your identity and process your request within 2-3 business days. You will receive a confirmation email once your account has been deleted.

What Data Will Be Deleted

When you delete your account, the following data will be permanently removed:

  • Account Information: Your name, email address, and account credentials
  • Learning Progress: Your vocabulary lists, study history, and progress tracking data
  • Conversation History: All conversations with the AI tutor and practice sessions
  • App Settings: Your personalized app preferences and settings

Data That May Be Retained

For legal, security, and operational purposes, some data may be retained for a limited time:

  • Anonymized Analytics: Aggregated, non-identifiable usage statistics for app improvement (retained for up to 2 years)
  • Transaction Records: Purchase history for accounting and legal compliance (retained as required by law)
  • Security Logs: Anonymized security-related logs for fraud prevention (retained for up to 1 year)

These retained data points cannot be used to identify you personally and comply with all applicable privacy laws including GDPR and CCPA.

Processing Timeline

  • Immediate: Your account access will be disabled
  • Within 7 days: Personal data deleted from active systems
  • Within 30 days: Complete deletion from all backup systems

Alternative Options

Before deleting your account, consider these alternatives:

  • Temporary Deactivation: Contact us to temporarily suspend your account instead
  • Data Export: Request a copy of your data before deletion
  • Privacy Settings: Adjust your privacy settings to limit data collection

Need Help?

If you have questions about account deletion or need assistance with the process, please contact our support team at contact@lexigram.app.

We're here to help and will respond to your inquiry within 24 hours during business days.

Legal Note: This deletion process complies with data protection regulations including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). Your right to deletion is protected under these laws.