Privacy Policy

Please Note: This policy applies to the Lexigram mobile application and website.

1. Introduction

Welcome to Lexigram. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile application (the "App") and visit our website (the "Website").

The App provides AI-assisted IELTS speaking practice, including the ability to review past conversations. We process your personal data to deliver these features, maintain conversation histories, and improve the quality of our AI tutor. This Policy explains the legal bases we rely on, primarily performance of a contract and our legitimate interests, as well as the choices and rights available to you under the UK and EU General Data Protection Regulation (GDPR).

2. Information We Collect

1

Account Information

When you register or interact with the App, we collect details such as your name, email address, authentication credentials, and any profile information you choose to provide.

2

Conversation Data

We store transcripts, audio snippets, AI feedback, and related analytics from your IELTS speaking practice so you can review your progress and receive tailored coaching.

3

Technical & Usage Data

We collect device information, app settings, session duration, diagnostic logs, and similar data to ensure the Service runs smoothly, improve performance, and troubleshoot issues. Location data is only collected if you grant permission within your device settings.

4

Support & Feedback

When you contact us or complete surveys, we capture the information you provide to help resolve your requests and improve the Service.

3. Use of Information

We use the information we collect for the following purposes:

1

Deliver and Maintain the Service

We process Account Information and Conversation Data to authenticate you, provide IELTS speaking practice, store your history, and offer personalised feedback. Legal basis: performance of our contract with you.

2

Improve the AI Tutor

We analyse aggregated or anonymised Conversation Data to evaluate and enhance our AI models, fix quality issues, and develop new features. Legal basis: our legitimate interest in delivering a high-quality learning experience. You may opt out of this improvement use by contacting us.

3

Communicate with You

We send service notifications, customer support responses, and (with your consent where required) product updates or marketing messages. You can unsubscribe from marketing emails at any time.

4

Protect the Service

We use Technical & Usage Data to monitor for abuse, troubleshoot errors, comply with legal obligations, and enforce our Terms. Legal basis: legitimate interests and, where applicable, compliance with legal obligations.

We do not sell your personal data. When processing relies on our legitimate interests, you have the right to object and we will honour your decision unless we have compelling grounds to continue.

4. Data Storage and Security

1

Storage

Your data is securely stored using trusted cloud providers, including Firebase (Google Cloud), which operate under data processing agreements aligned with GDPR requirements.

2

Retention

We retain personal data while your account remains active. Conversation Data is archived or deleted upon your request or after 12 months of inactivity, unless a longer period is required for legal or safeguarding reasons. Aggregated, anonymised analytics may be retained longer.

3

Security Measures

We implement encryption in transit and at rest, role-based access controls, and routine audits to protect your data. We also maintain incident response procedures to address any potential breaches.

5. Your Rights & Choices

1

Access & Portability

Request a copy of your personal data or export your Conversation Data by contacting us. We will respond within the timeframes required by applicable law.

2

Rectification & Deletion

Update your account details within the App, and request deletion of practice sessions or your entire account by contacting us.

3

Objection & Restriction

Opt out of our legitimate interest processing, such as AI improvement analytics, by emailing us. You may also request that we restrict certain processing activities.

4

Complaints

You can contact us at any time with concerns. You also have the right to lodge a complaint with your local data protection authority.

6. Third-Party Services

1

Firebase

We use Firebase for data storage, analytics, and authentication. Firebase processes data on our behalf under GDPR-compliant terms.

2

Google Sign-In

When you choose to log in with Google, authentication data is handled by Google according to their privacy policy and the permissions you grant.

These providers are bound by agreements that limit their use of your data to providing services to Lexigram. We recommend reviewing their individual privacy policies for further detail.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you through the App, the Website, or by email. Please review this Policy periodically for the latest information.

8. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, including opting out of AI improvement processing, contact us at contact@lexigram.app.

By using Lexigram, you agree to the terms outlined in this Privacy Policy.